Complimentary

What is the meaning / definition of Complimentary in the hospitality industry?

Complimentary services or products are those given to an audience / a customer without charge. This term is often used in the tourism and hospitality industry.

Examples: Complimentary bottle of water in your room, free Wifi, complimentary room service, an upgrade to a higher room category without additional costs.

Guided visits and excursions in addition to a hotel stay can also be an added value that a hotel decides to offer its guests for free.

Another example can be: A client or a group staying in your hotel books a conference room. Within the conference room there are other services included, like: Wifi, projector, water, coffee and cookies, notebooks and pens. Those ‘extras’ are complimentary services (they are calculated into the conference room package price but for the customer they are ‘complimentary’)

See also:

Synonyms

  • Complimentary

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About the Author:

As CEO and Founder of XOTELS, Patrick Landman has made it his mission to turn hotels and resorts into local market leaders. XOTELS´ diverse expertise and deep-knowledge across revenue management consulting, hotel management, and hotel consulting, enables us to drive results for independent boutique hotels, luxury resorts, and innovative lodging concepts. Below you will find opinion articles written by Patrick Landman.